Consulting with us…How can we help?
Abdominal Pain
Who do I see: GP
Advice: Please book an appointment online, or contact reception on 01689 850012 to make an appointment, routine appointments within 2-4 weeks.
Acute Asthma
Who do I see: Practice Nurse
Advice: Please contact reception on 01689 850012 to make an appointment, routine appointments within 2-4 weeks.
Alcohol Advice
Who do I see: BDAS/AA/Smart Recovery
Advice: Please call 0208 289 1999 or visit the Bromley Drugs and Alcohol service website for self referrals, or visit Smart Recovery.
Anxiety
Who do I see: Talk Together Bromley/GP
Advice: Visit Talk Together Bromley for IAPT services, or please book an appointment online or contact reception on 01689 850012 to make an appointment.
Back Pain
Who do I see: Community Pharmacy / Crystal Palace Physio or GP
Advice: Search for your nearest community pharmacist. For GP appointments, please book an appointment online or contact reception on 01689 850012 to make an appointment. Alternatively you can self-refer on the Crystal Palace Physio website.
Blood Pressure Monitoring
Who do I see: Health Care Assistant/Nurse
Advice: Please contact reception on 01689 850012 to make an appointment.
Blood Tests
Who do I see: These are carried out at Orpington Hospital or various local GP surgeries. Please see the blood test request form given to you by your GP.
Advice: For Wafarin monitoring monitoring most patients are seen at Boots Pharmacy in Orpington under the local Community scheme. Some patients are also seen at the Princess Royal University Hospital. Patients will be advised on an individual basis.
Blue Badge Forms
Who do I see: Contact Bromley Council
Advice: Please see the Bromley Council website or call 0300 303 8661 (Bromley Council).
Boils
Who do I see: GP
Advice: Please book an appointment online, or contact reception on 01689 850012 to make an appointment.
Breathlessness
Who do I see: GP or A&E for severe symptoms
Advice: Telephone 999 or 111 if symptoms are severe. For less serious breathing issues such as COPD or chest infections, please book an appointment online, or contact reception on 01689 850012 to make an appointment.
Breastfeeding Advice
Who do I see: Self Help/ Health Visitor / GP
Advice: Visit NHS advice pages or search for a breastfeeding support service near you. You can also please book an appointment online, or contact reception on 01689 850012.
Bruised Ribs
Who do I see: Community Pharmacist / GP
Advice: For pain relief, please search for your nearest community pharmacy. For difficulty breathing, please book an appointment online, or contact reception on 01689 850012 to make an appointment.
Burns
Who do I see: Practice Nurse / Urgent Care Centre if severe
Advice: If severe, please search for your nearest Urgent Care Centre. If not, please book an appointment online, or contact reception on 01689 850012 to make an appointment.
Cellulitis
Who do I see: Practice Nurse or GP
Advice: Please book an appointment online, or contact reception on 01689 850012 to make an appointment.
Cervical Smears
Who do I see: Practice Nurse
Advice: Once you are invited, please book an appointment online, or contact reception on 01689 850012 to make an appointment on a day that you are not bleeding or on your period.
Chest Infections
Who do I see: GP if persists for more than 1 week, or other chest issues (asthma)
Advice: Please book an appointment online, or contact reception on 01689 850012 to make an appointment.
Chest Pain
Who do I see: GP or A&E for severe symptoms
Advice: Telephone 111 or 999 if symptoms are severe. If not severe and has lasted for more than a few days, please book an appointment online, or contact reception on 01689 850012 to make an appointment.
Children’s Immunisations
Who do I see: Practice Nurse
Advice: For appointments needed for immunisations, please book an appointment online, or contact reception on 01689 850012 to make an appointment. Find out more at NHS Choices.
Chronic Heart Disease
Who do I see: GP
Advice: Annual clinic appointments will be sent to all CHD patients, please ask for an earlier appointment if worried.
Coils or Implants
Who do I see: GP or Sexual Health Services
Advice: Please visit Sexual Health Bromley to find your nearest sexual health service. Our medical centre provides both coil and IUD fitting, but we have limited capacity. Please call reception to check if this is available before making an appointment. Alternatively you can visit Sexual Health Bromley.
Colds
Who do I see: Community Pharmacy
Advice: Search for your nearest community pharmacist. Antibiotics are NOT needed for the common colds, as colds are caused by a virus. Find out more at NHS Choices.
Constipation or Piles
Who do I see: Community Pharmacy / GP if persists more than 1 week
Advice: Search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 01689 850012 to make an appointment. Routine appointments within 2-4 weeks.
Contraception and Family Planning
Who do I see: Contraception Service / GP / Practice Nurse
Advice: Please visit Bromley Sexual Health Clinic Contraception Service, to find out more including clinic locations and opening times visit. Contraception and family planning appointments are available at various times every day. For a GP or a Practice Nurse, please book an appointment online, or contact reception on 01689 850012 to make an appointment. Routine appointments within 2-4 weeks.
Cough
Who do I see: Self Care/Community Pharmacy / GP if persists for more than 3 weeks
Advice: Search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 01689 850012 to make an appointment. Routine appointments within 2-4 weeks.
Cystitis
Who do I see: Community Pharmacy / GP if persists for more than 3 days
Advice: Search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 01689 850012 to make an appointment.
Dementia Screening
Who do I see: GP
Advice: Please book an appointment online, or contact reception on 01689 850012 to make an appointment.
Dental Problems
Who do I see: Dentist / GP for dental abscess if no emergency dentist available.
Advice: Please book an appointment with your dentist or find a dentist near you: NHS Find Dentist Services
Depot Injection (Other)
Who do I see: Practice Nurse/Sexual Health Services
Advice: Please book an appointment online, or contact reception on 01689 850012 to make an appointment. Alternatively, you can visit the Bromley Sexual Health Clinic Contraception Service website.
Depression:
Who do I see: Talk Together Bromley/GP
Advice: Visit Talk Together Bromley for IAPT services, or please book an appointment online or contact reception on 01689 850012 to make an appointment.
Diabetes Monitoring
Who do I see: Diabetes Practice Nurse / Clinical Pharmacist (medication)
Advice: Routine annual clinic appointments reminders will be sent to all our patients with diabetes. Reception staff will direct you to the most appropriate health care professional. For the surgery, please book an appointment online, or contact reception on 01689 850012 to make an appointment.
Diarrhoea
Who do I see: Self Care/Community Pharmacist / GP if persists longer than 7 days or in a career dealing with food or caring for others
Advice: Search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 01689 850012 to make an appointment.
Diet / Lifestyle Changes
Who do I see: Self Care/Health Care Assistant
Advice: Please book an appointment online, or contact reception on 01689 850012 to make an appointment.
Dizziness
Who do I see: GP
Advice: Please book an appointment online, or contact reception on 01689 850012 to make an appointment.
Dressings
Who do I see: Health Care Assistant / Practice Nurse
Advice: Please book an appointment online, or contact reception on 01689 850012 to make an appointment.
Drug Addiction
Who do I see: Bromley Drugs and Alcohol Service
Advice: Please visit the Bromley Drugs and Alcohol service website or call 0208 289 1999, or contact talktofrank.com or contact Narcotics Anonymous.
Ear Care / Ear Wax
Who do I see: Community Pharmacy / Practice Nurse/High Street Hearing Centres
Advice: Search for your nearest community pharmacist. If you think you may need ear irrigation (‘syringing’), you will need an appointment with your GP. Please book an appointment online, or contact reception on 01689 850012 to make an appointment.
Please note that you can also have ear syringing performed using a micro-suction technique privately at high street providers who currently offer Hearing checks and aids. You do not need a referral for a private referral to access this service.
Also please check the following information on NHS Choices.
Earache
Who do I see: GP/Community Pharmacy
Advice: Please book an appointment online, or contact reception on 01689 850012 to make an appointment.
ECG
Who do I see: GP
Advice: Your GP will advise if you need this performed. If so, please contact reception on 01689 850012 to make an appointment.
Eczema
Who do I see: Community Pharmacy / GP if persists for more than 4 weeks or is infected
Advice: Search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 01689 850012 to make an appointment.
Emergency Contraception
Who do I see: Community Pharmacy / Contraception Clinic / GP
Advice: Search for your nearest community pharmacist, or for your nearest Contraception Clinic. For a GP, please book an appointment online or contact reception on 01689 850012 to make an appointment. Find out more information.
Eye Infection
Who do I see: Optometrist / Community Pharmacy / GP if persists for more than 7 days or if vision is impaired.
Advice: Search for your nearest community pharmacist, or for your nearest opticians. For a GP, please book an appointment online, or contact reception on 01689 850012 to make an appointment.
Eye Injuries
Who do I see: Urgent Care Centre / A&E if severe
Advice: Please search for your nearest Urgent Care Centre. If severe, please go to the Eye Casualty at Queen Mary’s Sidcup Hospital rather than the Princess Royal University Hospital or, if more convenient Moorfields.
Fit Note (Sick Note)
Who do I see: Self certify first 7 days
Advice: Please see here for further details on sick certification.
Flu
Who do I see: Self care/Community Pharmacy / GP if it persists for more than 7 days or difficulty breathing
Advice: Search for your nearest community pharmacy. For a GP, please book an appointment online, or contact reception on 01689 850012 to make an appointment.
Flu Vaccine
Who do I see: Practice Nurse
Advice: Please contact reception on 01689 850012 to make an appointment.
Forms, Certificates and Medicals
Who do I see: Reception
Advice: A medical examination will be booked if necessary.
Completion of forms, certificates and medicals are not covered under the NHS. Payment for reports must accompany the request or appointment booking (i.e in advance). Charges are aligned with the BMA’s guidelines. Please read the form carefully and fill in and sign any parts that you need to complete before you bring the form to the surgery. Allow up to 28 days for the process to be completed, you will be contacted by phone when your form is ready for collection. Please note we do not sign passport forms.
Fungal Infections
Who do I see: Community Pharmacy / GP if it persists
Advice: Search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 01689 850012 to make an appointment.
General Advice
Who do I see: Self-Care / 111 / Community Pharmacy
Advice: Please visit the NHS information home pages. You can also telephone 111 for any non-urgent medical issues or you can search for your nearest community pharmacist.
Genital Infections Including Herpes
Who do I see: Sexual Health Clinic / GP
Advice: Please visit your sexual health clinic. For a GP, please book an appointment online, or contact reception on 01689 850012 to make an appointment.
Hay Fever
Who do I see: Self Care/Community Pharmacy / GP if symptoms severe
Advice: Search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 01689 850012 to make an appointment. Find out more information.
Head Injuries
Who do I see: GP / Urgent Care Centre or A&E if severe
Advice: Please search for your nearest Urgent Care Centre, or search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 01689 850012 to make an appointment.
Head Lice
Who do I see: Community Pharmacy / Practice Nurse
Advice: Please search for your nearest community pharmacist. For a Practice Nurse, please book an appointment online, or contact reception on 01689 850012 to make an appointment. Find out more information at NHS Choices.
Headaches
Who do I see: GP
Advice: For a GP, please book an appointment online, or contact reception on 01689 850012 to make an appointment. Find out more information at NHS Choices.
Holiday Cancellation Certificate
Who do I see: GP Surgery Receptionist
Advice: Please attend in person or post the documentation and payment. Holiday Cancellation forms are not covered by the NHS, there will be a charge for this service.
Payment for reports must accompany the request or booking (i.e in advance). Charges are aligned with the BMA’s guidelines. Please read the form carefully and fill in and sign any parts that you need to complete before you bring the form to the surgery.
We ask that you allow up to 14 days for the process to be completed, you will be contacted by phone when your form is ready for collection.
Hyperventilation
Who do I see: GP
Advice: For a GP, please book an appointment online, or contact reception on 01689 850012 to make an appointment. Find out more information at NHS Choices.
Indigestion
Who do I see: Community Pharmacy / GP if it persists
Advice: Please search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 01689 850012 to make an appointment. Find out more information at NHS Choices. Routine appointments within 2-4 weeks.
Infected Wounds
Who do I see: Practice Nurse/GP
Advice: Please book an appointment online, or contact reception on 01689 850012 to make an appointment. Find out more information at NHS Choices.
Ingrowing Toenail
Who do I see: Community Pharmacy / Podiatrist / Practice Nurse (dressing) / GP (infected)
Advice: Please search for your nearest podiatrist, or search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on to make an appointment. Nurse appointments can be made via reception. Find out more information at NHS Choices.
Insect Bites
Who do I see: Community Pharmacy / GP or 111 if severely infected
Advice: Please search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 01689 850012 to make an appointment. Find out more information at NHS Choices.
Insomnia
Who do I see: Self care/ Talk Together Bromley/ GP
Advice: Please visit Talk Together Bromley, you can self refer here for IAPT services. For a GP, please book an appointment online, or contact reception on 01689 850012 to make an appointment.
Insurance Reports
Who do I see: GP Surgery Receptionist
Advice: Completion of forms, certificates and medicals are not covered under the NHS. Please read the form carefully and fill in and sign any parts that you need to complete before you bring the form to the surgery. We ask that you allow up to 21 days for the process to be completed, you will be contacted by phone when your form is ready for collection.
Medical Reports
Who do I see: GP Surgery Receptionist
Advice: Completion of forms, certificates and medicals are not covered under the NHS. Please read the form carefully and fill in and sign any parts that you need to complete before you bring the form to the surgery. We ask that you allow up to 21 days for the process to be completed, you will be contacted by phone when your form is ready for collection.
Medication Reviews
Who do I see: GP or Clinical Pharmacist
Advice: Please book an appointment online, or contact reception on 01689 850012 to make an appointment.
Missed Contraceptive / Emergency Contraception
Who do I see: Contraception Clinic/ Community Pharmacy/ GP
Advice: If you are under 25 you can get emergency contraception free from a selection of pharmacies in Bromley, Contraception Clinics and GPs. This service is also available for people over 25, however, you may have to pay. To find out more about the types of emergency contraception available, how soon you need to take it and where you can get it from please visit the Bromley Sexual Health services website or please find your nearest community pharmacy. For other issues please book an appointment online, or contact reception on 01689 850012 to make an appointment.
Moles
Who do I see: GP
Advice: For a GP, please book an appointment online, or contact reception on 01689 850012 to make an appointment.
Mouth Problems
Who do I see: Community Pharmacy / Dentist / GP for Dental abscess if not emergency dentist available
Advice: Please book an appointment with your dentist or find a dentist near you: NHS Find Dentist Services, or you may find your nearest community pharmacy. For a GP, please book an appointment online, or contact reception on 01689 850012 to make an appointment.
Nappy Rash
Who do I see: Self Care / Community Pharmacy
Advice: Please search for your nearest community pharmacist.
Neck Pain
Who do I see: Community Pharmacy / GP after 7 days
Advice: Please search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 01689 850012 to make an appointment. Alternatively you can self refer.
Nosebleeds
Who do I see: 111 / Urgent Care if severe / GP if several episodes
Advice: Pinch nose (do not lean head back) and apply ice pack. Find out more information about nose bleeds. If concerned, you can ring 111, or search for your nearest Urgent Care Centre. For a GP, please book an appointment online, or contact reception on 01689 850012 to make an appointment.
Panic Attacks
Who do I see: Talk Together Bromley / GP
Advice: Please visit Talk Together Bromley, you can self refer here for IAPT services. For a GP, please book an appointment online, or contact reception on 01689 850012 to make an appointment.
Passport Forms
Who do I see: We do not sign passport forms
Advice: Passport forms are not covered by the NHS. Find out more here.
Period Problems
Who do I see: GP / Practice Nurse
Advice: Please review advise available via our online eConsult and/or book an appointment online, or contact reception on 01689 850012 to make an appointment.
Phobias
Who do I see: Talk Together Bromley/ GP
Advice:Please visit Talk Together Bromley, you can self refer here for IAPT services. For a GP, please book an appointment online, or contact reception on 01689 850012 to make an appointment.
Pneumoccocal Vaccine
Who do I see: Practice Nurse
Advice: Please contact reception on 01689 850012 to make an appointment.
Prescription Queries
Who do I see: Community Pharmacy/GP
Advice: Please search for your nearest community pharmacist. Please book an appointment online, or contact reception on 01689 850012 to make an appointment.
Rashes
Who do I see: Self Care/Community Pharmacy / GP if persists
Advice: Please search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 01689 850012 to make an appointment.
Rectal Problems
Who do I see: Community Pharmacy / GP if persists
Advice: Please search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 01689 850012 to make an appointment.
Removal of Stiches
Who do I see: Practice Nurse
Advice: Please book an appointment in advance of when the stitches need to be removed or reviewed, or contact reception on 01689 850012.
Ring Pessary
Who do I see: GP
Advice: Please book an appointment online, or contact reception on 01689 850012 to make an appointment.
Shingles Vaccine
Who do I see: Practice Nurse
Advice: Please contact reception on 01689 850012 to make an appointment.
Sick Note (Fit Note)
Who do I see: Self certify first 7 days.
Advice:Please see here for further details on sick certification.
Sinusitis
Who do I see: Community Pharmacy / GP if it persists
Advice: Please search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 01689 850012 to make an appointment. Routine appointments within 2-4 weeks.
Skin Conditions
Who do I see: Community Pharmacy / GP if it persists
Advice: Please search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 01689 850012 to make an appointment. Routine appointments within 2-4 weeks.
Smoking Cessation
Who do I see: Smoke Free
Advice: You can visit the Smoke Free website or find out more from the NHS advice page.
Sore Eyes
Who do I see: Optician / Community Pharmacy / GP if it persists
Advice: Please search for your nearest opticians or search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on to make an appointment.
Sore Penis
Who do I see: Sexual Health Clinics / GP if it persists
Advice: Please visit Sexual Health Bromley website. For a GP, please book an appointment online, or contact reception on 01689 850012 to make an appointment.
Sore Throat
Who do I see: Community Pharmacy / GP if it persists
Advice: Please search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 01689 850012 to make an appointment. Routine appointments within 2-4 weeks.
Sprains
Who do I see: Self Care/Community Pharmacy / Urgent Care Centre/ GP if it persists over 7 days /
Advice: Please search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 01689 850012 to make an appointment. If it is a suspected serious injury, please search for your nearest Urgent Care Centre.
Spirometry Testing
Who do I see: Practice Nurse
Advice: Please contact reception on 01689 850012 to make an appointment.
Stings
Who do I see: Self Care/ Community Pharmacy
Advice: Please search for your nearest community pharmacist.
Styes
Who do I see: Community Pharmacy / Optician / GP if it persists
Advice: Please search for your nearest opticians or search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 01689 850012 to make an appointment.
Sunburn
Who do I see: Community Pharmacy
Advice: Please search for your nearest community pharmacist.
Tetanus Injection
Who do I see: Practice Nurse
Advice: Please contact reception on 01689 850012 to make an appointment.
Threadworm
Who do I see: Self Care/ Community Pharmacy
Advice: Please search for your nearest community pharmacist. You can also use the NHS Choices page for more information.
Thrush (Vaginal)
Who do I see: Self-Help Advice / Community Pharmacy / Sexual Health Clinic
Advice: You can find information on the NHS Choices Help Page. You can also search for your nearest community pharmacist. If you are sexually active, you can also visit Sexual Health Bromley Service website.
Travel Vaccinations
Who do I see: Practice Nurse
Advice: Please see the Travel section of our website for full details of our Travel Services.
Urine Infections
Who do I see: GP
Advice: If you recognise your symptoms as due to a urine infection because you have had one in the past, it may be possible to provide treatment without seeing you. Please use eConsult, our online consultation tool for a rapid response or contact Reception on 01689 850012. If you are having symptoms for the first time please make an urgent appointment with your GP either for a telephone or face to face consultation,
Please bring a urine sample into the consultation, sterile pots available at reception. Please book an appointment online, or contact reception on 01689 850012 to make an appointment.
Vaginal Discharge
Who do I see: Sexual Health Clinic / Practice Nurse / GP
Advice: You can search for your nearest community pharmacist. If you are sexually active, you can also visit Sexual Health Bromley Service website. For a GP, please book an appointment online , or contact reception on 01689 850012 to make an appointment.
Verrucae
Who do I see: Community Pharmacy / GP if longer than 3 months
Advice: Please search for your nearest community pharmacist. You can book an appointment with a GP by booking an appointment online, or by contacting reception on 01689 850012 to make an appointment.
Vitamin B12 Injection
Who do I see: Practice Nurse
Advice: Please contact reception on 01689 850012 to make an appointment.
Vomiting
Who do I see: Community Pharmacy / GP / 111
Advice: Please search for your nearest community pharmacist. For babies and toddlers, or if it persists longer than 1 week in children and adults, please see the GP by booking an appointment online, or by contacting reception on 01689 850012 to make an appointment.
Warfarin Monitoring
Who do I see:Boots Pharmacy in Orpington
Advice:Most patients are seen at Boots Pharmacy in Orpington under the local Community scheme. Some patients are also seen at the Princess Royal University Hospital. Patients will be advised on an individual basis.
Warts
Who do I see: Community Pharmacy / GP
Advice: Please search for your nearest community pharmacist. You can book an appointment with a GP for cryotherapy by booking online, or contacting reception on 01689 850012 to make an appointment.
***PLEASE NOTE THAT DURING THE COVID PANDEMIC AND UNTIL FURTHER NOTICE ALL PATIENTS WANTING AN APPOINTMENT NEED TO TELEPHONE RECEPTION TO BOOK A TELEPHONE CONSULTATION TRIAGE APPOINTMENT FIRST. A TRIAGE APPOINTMENT CAN ALSO BE DONE ON-LINE. PLEASE DISREGARD INFORMATION BELOW ABOUT BOOKING APPOINTMENTS UNTIL FURTHER NOTICE**
Minor illness
Pharmacists can provide a quick response for various conditions such as minor cuts, sprains, aches, colds, headaches, rashes and cystitis. No appointment is necessary. Many Pharmacists have a confidential area and are open till late and on weekends.
Search for your nearest community pharmacist
Consult with a Nurse
For dressings, vaccinations, blood pressure checks, health reviews, ECGs (Heart tracings), family planning and sexual health advice, ear irrigation, wound management and cervical screening. Our Nurses also provide clinics for Asthma, COPD and Diabetes reviews.
To make an appointment please ring Reception on 01689 850012
Consult with a Doctor
There are several options available to you
Online consulting with your GP using eConsult
No more waiting on the phone to get a GP appointment! Tell us your problem or question and we’ll get back to you within 1 working day. Whilst you can access this service at any time the Medical Centre will only respond Mon-Friday so it is NOT appropriate for emergency or urgent problems.
Sometimes it’s helpful to include a photograph for your Doctor to see. Follow the instructions as you complete the eConsult or view a short video here
To Book a telephone or video consultation
You will always find it much quicker to book a telephone or video consultation than a face to face appointment. Many problems can be solved in this way. If the Doctor then thinks you need to be seen in person a further appointment can be made in a timeframe appropriate to clinical need. Our Reception staff can advise if you are not sure.
To Book a face to face appointment
Online – You can book appointments up to 4 weeks in advance online. This is often the easiest and quickest way. You need to be registered to use this service which is quick and simple.
By Phone – Patients can book appointment up to 4 weeks in advance on 01689 850012
In Person – By visiting the Medical Centre via Reception except between 2 & 2.30 pm daily
Want our best advice on how to use our appointments system effectively?
Who do I see?
For information on how best to be seen at the Surgery, select the service or condition you require..
Abdominal Pain
Who do I see: GP
Advice: Please book an appointment online, or contact reception on 01689 850012 to make an appointment, routine appointments within 2-4 weeks.
Acute Asthma
Who do I see: Practice Nurse
Advice: Please contact reception on 01689 850012 to make an appointment, routine appointments within 2-4 weeks.
Alcohol Advice
Who do I see: BDAS/AA/Smart Recovery
Advice: Please call 0208 289 1999 or visit the Bromley Drugs and Alcohol service website for self referrals, or visit Smart Recovery.
Anxiety
Who do I see: Talk Together Bromley/GP
Advice: Visit Talk Together Bromley for IAPT services, or please book an appointment online or contact reception on 01689 850012 to make an appointment.
Back Pain
Who do I see: Community Pharmacy / Crystal Palace Physio or GP
Advice: Search for your nearest community pharmacist. For GP appointments, please book an appointment online or contact reception on 01689 850012 to make an appointment. Alternatively you can self-refer on the Crystal Palace Physio website.
Blood Pressure Monitoring
Who do I see: Health Care Assistant/Nurse
Advice: Please contact reception on 01689 850012 to make an appointment.
Blood Tests
Who do I see: These are carried out at Orpington Hospital or various local GP surgeries. Please see the blood test request form given to you by your GP.
Advice: For Wafarin monitoring monitoring most patients are seen at Boots Pharmacy in Orpington under the local Community scheme. Some patients are also seen at the Princess Royal University Hospital. Patients will be advised on an individual basis.
Blue Badge Forms
Who do I see: Contact Bromley Council
Advice: Please see the Bromley Council website or call 0300 303 8661 (Bromley Council).
Boils
Who do I see: GP
Advice: Please book an appointment online, or contact reception on 01689 850012 to make an appointment.
Breathlessness
Who do I see: GP or A&E for severe symptoms
Advice: Telephone 999 or 111 if symptoms are severe. For less serious breathing issues such as COPD or chest infections, please book an appointment online, or contact reception on 01689 850012 to make an appointment.
Breastfeeding Advice
Who do I see: Self Help/ Health Visitor / GP
Advice: Visit NHS advice pages or search for a breastfeeding support service near you. You can also please book an appointment online, or contact reception on 01689 850012.
Bruised Ribs
Who do I see: Community Pharmacist / GP
Advice: For pain relief, please search for your nearest community pharmacy. For difficulty breathing, please book an appointment online, or contact reception on 01689 850012 to make an appointment.
Burns
Who do I see: Practice Nurse / Urgent Care Centre if severe
Advice: If severe, please search for your nearest Urgent Care Centre. If not, please book an appointment online, or contact reception on 01689 850012 to make an appointment.
Cellulitis
Who do I see: Practice Nurse or GP
Advice: Please book an appointment online, or contact reception on 01689 850012 to make an appointment.
Cervical Smears
Who do I see: Practice Nurse
Advice: Once you are invited, please book an appointment online, or contact reception on 01689 850012 to make an appointment on a day that you are not bleeding or on your period.
Chest Infections
Who do I see: GP if persists for more than 1 week, or other chest issues (asthma)
Advice: Please book an appointment online, or contact reception on 01689 850012 to make an appointment.
Chest Pain
Who do I see: GP or A&E for severe symptoms
Advice: Telephone 111 or 999 if symptoms are severe. If not severe and has lasted for more than a few days, please book an appointment online, or contact reception on 01689 850012 to make an appointment.
Children’s Immunisations
Who do I see: Practice Nurse
Advice: For appointments needed for immunisations, please book an appointment online, or contact reception on 01689 850012 to make an appointment. Find out more at NHS Choices.
Chronic Heart Disease
Who do I see: GP
Advice: Annual clinic appointments will be sent to all CHD patients, please ask for an earlier appointment if worried.
Coils or Implants
Who do I see: GP or Sexual Health Services
Advice: Please visit Sexual Health Bromley to find your nearest sexual health service. Our medical centre provides both coil and IUD fitting, but we have limited capacity. Please call reception to check if this is available before making an appointment. Alternatively you can visit Sexual Health Bromley.
Colds
Who do I see: Community Pharmacy
Advice: Search for your nearest community pharmacist. Antibiotics are NOT needed for the common colds, as colds are caused by a virus. Find out more at NHS Choices.
Constipation or Piles
Who do I see: Community Pharmacy / GP if persists more than 1 week
Advice: Search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 01689 850012 to make an appointment. Routine appointments within 2-4 weeks.
Contraception and Family Planning
Who do I see: Contraception Service / GP / Practice Nurse
Advice: Please visit Bromley Sexual Health Clinic Contraception Service, to find out more including clinic locations and opening times visit. Contraception and family planning appointments are available at various times every day. For a GP or a Practice Nurse, please book an appointment online, or contact reception on 01689 850012 to make an appointment. Routine appointments within 2-4 weeks.
Cough
Who do I see: Self Care/Community Pharmacy / GP if persists for more than 3 weeks
Advice: Search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 01689 850012 to make an appointment. Routine appointments within 2-4 weeks.
Cystitis
Who do I see: Community Pharmacy / GP if persists for more than 3 days
Advice: Search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 01689 850012 to make an appointment.
Dementia Screening
Who do I see: GP
Advice: Please book an appointment online, or contact reception on 01689 850012 to make an appointment.
Dental Problems
Who do I see: Dentist / GP for dental abscess if no emergency dentist available.
Advice: Please book an appointment with your dentist or find a dentist near you: NHS Find Dentist Services
Depot Injection (Other)
Who do I see: Practice Nurse/Sexual Health Services
Advice: Please book an appointment online, or contact reception on 01689 850012 to make an appointment. Alternatively, you can visit the Bromley Sexual Health Clinic Contraception Service website.
Depression:
Who do I see: Talk Together Bromley/GP
Advice: Visit Talk Together Bromley for IAPT services, or please book an appointment online or contact reception on 01689 850012 to make an appointment.
Diabetes Monitoring
Who do I see: Diabetes Practice Nurse / Clinical Pharmacist (medication)
Advice: Routine annual clinic appointments reminders will be sent to all our patients with diabetes. Reception staff will direct you to the most appropriate health care professional. For the surgery, please book an appointment online, or contact reception on 01689 850012 to make an appointment.
Diarrhoea
Who do I see: Self Care/Community Pharmacist / GP if persists longer than 7 days or in a career dealing with food or caring for others
Advice: Search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 01689 850012 to make an appointment.
Diet / Lifestyle Changes
Who do I see: Self Care/Health Care Assistant
Advice: Please book an appointment online, or contact reception on 01689 850012 to make an appointment.
Dizziness
Who do I see: GP
Advice: Please book an appointment online, or contact reception on 01689 850012 to make an appointment.
Dressings
Who do I see: Health Care Assistant / Practice Nurse
Advice: Please book an appointment online, or contact reception on 01689 850012 to make an appointment.
Drug Addiction
Who do I see: Bromley Drugs and Alcohol Service
Advice: Please visit the Bromley Drugs and Alcohol service website or call 0208 289 1999, or contact talktofrank.com or contact Narcotics Anonymous.
Ear Care / Ear Wax
Who do I see: Community Pharmacy / Practice Nurse/High Street Hearing Centres
Advice: Search for your nearest community pharmacist. If you think you may need ear irrigation (‘syringing’), you will need an appointment with your GP. Please book an appointment online, or contact reception on 01689 850012 to make an appointment.
Please note that you can also have ear syringing performed using a micro-suction technique privately at high street providers who currently offer Hearing checks and aids. You do not need a referral for a private referral to access this service.
Also please check the following information on NHS Choices.
Earache
Who do I see: GP/Community Pharmacy
Advice: Please book an appointment online, or contact reception on 01689 850012 to make an appointment.
ECG
Who do I see: GP
Advice: Your GP will advise if you need this performed. If so, please contact reception on 01689 850012 to make an appointment.
Eczema
Who do I see: Community Pharmacy / GP if persists for more than 4 weeks or is infected
Advice: Search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 01689 850012 to make an appointment.
Emergency Contraception
Who do I see: Community Pharmacy / Contraception Clinic / GP
Advice: Search for your nearest community pharmacist, or for your nearest Contraception Clinic. For a GP, please book an appointment online or contact reception on 01689 850012 to make an appointment. Find out more information.
Eye Infection
Who do I see: Optometrist / Community Pharmacy / GP if persists for more than 7 days or if vision is impaired.
Advice: Search for your nearest community pharmacist, or for your nearest opticians. For a GP, please book an appointment online, or contact reception on 01689 850012 to make an appointment.
Eye Injuries
Who do I see: Urgent Care Centre / A&E if severe
Advice: Please search for your nearest Urgent Care Centre. If severe, please go to the Eye Casualty at Queen Mary’s Sidcup Hospital rather than the Princess Royal University Hospital or, if more convenient Moorfields.
Fit Note (Sick Note)
Who do I see: Self certify first 7 days
Advice: Please see here for further details on sick certification.
Flu
Who do I see: Self care/Community Pharmacy / GP if it persists for more than 7 days or difficulty breathing
Advice: Search for your nearest community pharmacy. For a GP, please book an appointment online, or contact reception on 01689 850012 to make an appointment.
Flu Vaccine
Who do I see: Practice Nurse
Advice: Please contact reception on 01689 850012 to make an appointment.
Forms, Certificates and Medicals
Who do I see: Reception
Advice: A medical examination will be booked if necessary.
Completion of forms, certificates and medicals are not covered under the NHS. Payment for reports must accompany the request or appointment booking (i.e in advance). Charges are aligned with the BMA’s guidelines. Please read the form carefully and fill in and sign any parts that you need to complete before you bring the form to the surgery. Allow up to 28 days for the process to be completed, you will be contacted by phone when your form is ready for collection. Please note we do not sign passport forms.
Fungal Infections
Who do I see: Community Pharmacy / GP if it persists
Advice: Search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 01689 850012 to make an appointment.
General Advice
Who do I see: Self-Care / 111 / Community Pharmacy
Advice: Please visit the NHS information home pages. You can also telephone 111 for any non-urgent medical issues or you can search for your nearest community pharmacist.
Genital Infections Including Herpes
Who do I see: Sexual Health Clinic / GP
Advice: Please visit your sexual health clinic. For a GP, please book an appointment online, or contact reception on 01689 850012 to make an appointment.
Hay Fever
Who do I see: Self Care/Community Pharmacy / GP if symptoms severe
Advice: Search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 01689 850012 to make an appointment. Find out more information.
Head Injuries
Who do I see: GP / Urgent Care Centre or A&E if severe
Advice: Please search for your nearest Urgent Care Centre, or search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 01689 850012 to make an appointment.
Head Lice
Who do I see: Community Pharmacy / Practice Nurse
Advice: Please search for your nearest community pharmacist. For a Practice Nurse, please book an appointment online, or contact reception on 01689 850012 to make an appointment. Find out more information at NHS Choices.
Headaches
Who do I see: GP
Advice: For a GP, please book an appointment online, or contact reception on 01689 850012 to make an appointment. Find out more information at NHS Choices.
Holiday Cancellation Certificate
Who do I see: GP Surgery Receptionist
Advice: Please attend in person or post the documentation and payment. Holiday Cancellation forms are not covered by the NHS, there will be a charge for this service.
Payment for reports must accompany the request or booking (i.e in advance). Charges are aligned with the BMA’s guidelines. Please read the form carefully and fill in and sign any parts that you need to complete before you bring the form to the surgery.
We ask that you allow up to 14 days for the process to be completed, you will be contacted by phone when your form is ready for collection.
Hyperventilation
Who do I see: GP
Advice: For a GP, please book an appointment online, or contact reception on 01689 850012 to make an appointment. Find out more information at NHS Choices.
Indigestion
Who do I see: Community Pharmacy / GP if it persists
Advice: Please search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 01689 850012 to make an appointment. Find out more information at NHS Choices. Routine appointments within 2-4 weeks.
Infected Wounds
Who do I see: Practice Nurse/GP
Advice: Please book an appointment online, or contact reception on 01689 850012 to make an appointment. Find out more information at NHS Choices.
Ingrowing Toenail
Who do I see: Community Pharmacy / Podiatrist / Practice Nurse (dressing) / GP (infected)
Advice: Please search for your nearest podiatrist, or search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on to make an appointment. Nurse appointments can be made via reception. Find out more information at NHS Choices.
Insect Bites
Who do I see: Community Pharmacy / GP or 111 if severely infected
Advice: Please search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 01689 850012 to make an appointment. Find out more information at NHS Choices.
Insomnia
Who do I see: Self care/ Talk Together Bromley/ GP
Advice: Please visit Talk Together Bromley, you can self refer here for IAPT services. For a GP, please book an appointment online, or contact reception on 01689 850012 to make an appointment.
Insurance Reports
Who do I see: GP Surgery Receptionist
Advice: Completion of forms, certificates and medicals are not covered under the NHS. Please read the form carefully and fill in and sign any parts that you need to complete before you bring the form to the surgery. We ask that you allow up to 21 days for the process to be completed, you will be contacted by phone when your form is ready for collection.
Medical Reports
Who do I see: GP Surgery Receptionist
Advice: Completion of forms, certificates and medicals are not covered under the NHS. Please read the form carefully and fill in and sign any parts that you need to complete before you bring the form to the surgery. We ask that you allow up to 21 days for the process to be completed, you will be contacted by phone when your form is ready for collection.
Medication Reviews
Who do I see: GP or Clinical Pharmacist
Advice: Please book an appointment online, or contact reception on 01689 850012 to make an appointment.
Missed Contraceptive / Emergency Contraception
Who do I see: Contraception Clinic/ Community Pharmacy/ GP
Advice: If you are under 25 you can get emergency contraception free from a selection of pharmacies in Bromley, Contraception Clinics and GPs. This service is also available for people over 25, however, you may have to pay. To find out more about the types of emergency contraception available, how soon you need to take it and where you can get it from please visit the Bromley Sexual Health services website or please find your nearest community pharmacy. For other issues please book an appointment online, or contact reception on 01689 850012 to make an appointment.
Moles
Who do I see: GP
Advice: For a GP, please book an appointment online, or contact reception on 01689 850012 to make an appointment.
Mouth Problems
Who do I see: Community Pharmacy / Dentist / GP for Dental abscess if not emergency dentist available
Advice: Please book an appointment with your dentist or find a dentist near you: NHS Find Dentist Services, or you may find your nearest community pharmacy. For a GP, please book an appointment online, or contact reception on 01689 850012 to make an appointment.
Nappy Rash
Who do I see: Self Care / Community Pharmacy
Advice: Please search for your nearest community pharmacist.
Neck Pain
Who do I see: Community Pharmacy / GP after 7 days
Advice: Please search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 01689 850012 to make an appointment. Alternatively you can self refer.
Nosebleeds
Who do I see: 111 / Urgent Care if severe / GP if several episodes
Advice: Pinch nose (do not lean head back) and apply ice pack. Find out more information about nose bleeds. If concerned, you can ring 111, or search for your nearest Urgent Care Centre. For a GP, please book an appointment online, or contact reception on 01689 850012 to make an appointment.
Panic Attacks
Who do I see: Talk Together Bromley / GP
Advice: Please visit Talk Together Bromley, you can self refer here for IAPT services. For a GP, please book an appointment online, or contact reception on 01689 850012 to make an appointment.
Passport Forms
Who do I see: We do not sign passport forms
Advice: Passport forms are not covered by the NHS. Find out more here.
Period Problems
Who do I see: GP / Practice Nurse
Advice: Please review advise available via our online eConsult and/or book an appointment online, or contact reception on 01689 850012 to make an appointment.
Phobias
Who do I see: Talk Together Bromley/ GP
Advice:Please visit Talk Together Bromley, you can self refer here for IAPT services. For a GP, please book an appointment online, or contact reception on 01689 850012 to make an appointment.
Pneumoccocal Vaccine
Who do I see: Practice Nurse
Advice: Please contact reception on 01689 850012 to make an appointment.
Prescription Queries
Who do I see: Community Pharmacy/GP
Advice: Please search for your nearest community pharmacist. Please book an appointment online, or contact reception on 01689 850012 to make an appointment.
Rashes
Who do I see: Self Care/Community Pharmacy / GP if persists
Advice: Please search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 01689 850012 to make an appointment.
Rectal Problems
Who do I see: Community Pharmacy / GP if persists
Advice: Please search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 01689 850012 to make an appointment.
Removal of Stiches
Who do I see: Practice Nurse
Advice: Please book an appointment in advance of when the stitches need to be removed or reviewed, or contact reception on 01689 850012.
Ring Pessary
Who do I see: GP
Advice: Please book an appointment online, or contact reception on 01689 850012 to make an appointment.
Shingles Vaccine
Who do I see: Practice Nurse
Advice: Please contact reception on 01689 850012 to make an appointment.
Sick Note (Fit Note)
Who do I see: Self certify first 7 days.
Advice:Please see here for further details on sick certification.
Sinusitis
Who do I see: Community Pharmacy / GP if it persists
Advice: Please search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 01689 850012 to make an appointment. Routine appointments within 2-4 weeks.
Skin Conditions
Who do I see: Community Pharmacy / GP if it persists
Advice: Please search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 01689 850012 to make an appointment. Routine appointments within 2-4 weeks.
Smoking Cessation
Who do I see: Smoke Free
Advice: You can visit the Smoke Free website or find out more from the NHS advice page.
Sore Eyes
Who do I see: Optician / Community Pharmacy / GP if it persists
Advice: Please search for your nearest opticians or search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on to make an appointment.
Sore Penis
Who do I see: Sexual Health Clinics / GP if it persists
Advice: Please visit Sexual Health Bromley website. For a GP, please book an appointment online, or contact reception on 01689 850012 to make an appointment.
Sore Throat
Who do I see: Community Pharmacy / GP if it persists
Advice: Please search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 01689 850012 to make an appointment. Routine appointments within 2-4 weeks.
Sprains
Who do I see: Self Care/Community Pharmacy / Urgent Care Centre/ GP if it persists over 7 days /
Advice: Please search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 01689 850012 to make an appointment. If it is a suspected serious injury, please search for your nearest Urgent Care Centre.
Spirometry Testing
Who do I see: Practice Nurse
Advice: Please contact reception on 01689 850012 to make an appointment.
Stings
Who do I see: Self Care/ Community Pharmacy
Advice: Please search for your nearest community pharmacist.
Styes
Who do I see: Community Pharmacy / Optician / GP if it persists
Advice: Please search for your nearest opticians or search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 01689 850012 to make an appointment.
Sunburn
Who do I see: Community Pharmacy
Advice: Please search for your nearest community pharmacist.
Tetanus Injection
Who do I see: Practice Nurse
Advice: Please contact reception on 01689 850012 to make an appointment.
Threadworm
Who do I see: Self Care/ Community Pharmacy
Advice: Please search for your nearest community pharmacist. You can also use the NHS Choices page for more information.
Thrush (Vaginal)
Who do I see: Self-Help Advice / Community Pharmacy / Sexual Health Clinic
Advice: You can find information on the NHS Choices Help Page. You can also search for your nearest community pharmacist. If you are sexually active, you can also visit Sexual Health Bromley Service website.
Travel Vaccinations
Who do I see: Practice Nurse
Advice: Please see the Travel section of our website for full details of our Travel Services.
Urine Infections
Who do I see: GP
Advice: If you recognise your symptoms as due to a urine infection because you have had one in the past, it may be possible to provide treatment without seeing you. Please use eConsult, our online consultation tool for a rapid response or contact Reception on 01689 850012. If you are having symptoms for the first time please make an urgent appointment with your GP either for a telephone or face to face consultation,
Please bring a urine sample into the consultation, sterile pots available at reception. Please book an appointment online, or contact reception on 01689 850012 to make an appointment.
Vaginal Discharge
Who do I see: Sexual Health Clinic / Practice Nurse / GP
Advice: You can search for your nearest community pharmacist. If you are sexually active, you can also visit Sexual Health Bromley Service website. For a GP, please book an appointment online , or contact reception on 01689 850012 to make an appointment.
Verrucae
Who do I see: Community Pharmacy / GP if longer than 3 months
Advice: Please search for your nearest community pharmacist. You can book an appointment with a GP by booking an appointment online, or by contacting reception on 01689 850012 to make an appointment.
Vitamin B12 Injection
Who do I see: Practice Nurse
Advice: Please contact reception on 01689 850012 to make an appointment.
Vomiting
Who do I see: Community Pharmacy / GP / 111
Advice: Please search for your nearest community pharmacist. For babies and toddlers, or if it persists longer than 1 week in children and adults, please see the GP by booking an appointment online, or by contacting reception on 01689 850012 to make an appointment.
Warfarin Monitoring
Who do I see:Boots Pharmacy in Orpington
Advice:Most patients are seen at Boots Pharmacy in Orpington under the local Community scheme. Some patients are also seen at the Princess Royal University Hospital. Patients will be advised on an individual basis.
Warts
Who do I see: Community Pharmacy / GP
Advice: Please search for your nearest community pharmacist. You can book an appointment with a GP for cryotherapy by booking online, or contacting reception on 01689 850012 to make an appointment.
