Referrals

When you see your Doctor and are referred we thought you might like to know what happens next..

NHS Referrals

Your Doctor may ask you which hospital or specialist you would prefer to see or if you have no preference will make some recommendations. The Doctor will prepare and send off a referral letter using the NHS internal referral process. Depending on which specialty you are referred to, you will very shortly receive an email (or letter if you choose) from the Practice containing details on how to book your appointment using the NHS Choose and book scheme. Depending on which specialty,  you may receive actual details of the appointment immediately with information on how you can change or cancel the appointment should you wish.

For more urgent referrals (under the 2 week wait scheme) you will receive an appointment promptly and you should always contact us if your Doctor says you have been referred under this scheme and you do not hear within 2 weeks.

It will be much quicker for you if you provide us with an email address so that these documents can be emailed rather than posted. In doing so you accept responsibility for any non-secure email server.

If you have any query about your referral please initially refer to the documents you are sent. If you have any query regarding the referral from the Practice please contact our Secretaries. This is best done online by using the ‘I need Administrative help’ section of our eConsult portal. Alternatively you can phone and ask to speak to the Practice Secretaries (or select the appropriate option while in the queue).

Private Referrals

As above but your Doctor will prepare a referral letter for you to collect from Reception. This is usually ready in most cases within 72 hours. Alternatively you can ask for it to be emailed to you. It is normally up to you to telephone the private hospital or clinic of your choice to book the appointment.

If you have any query regarding the referral from the Practice please contact our Secretaries. This is best done online by using the ‘I need Administrative help’ section of our eConsult portal. Alternatively you can phone and ask to speak to the Practice Secretaries (or select the appropriate option while in the queue).

Please note that there is no charge from us for a private referral but if your Health Insurer requires a form to be completed by us then this service falls outside our NHS duties and we do make a charge. You will be advised of this at time you drop the form off.