Patient Participation Group
Thank you to those patients who have kindly volunteered their services to sit on our Patient Participation group (PPG).
Lead Coordinator - Linda Rusk - Robert.firstname.lastname@example.org
Autumn 2018 Newsletter
Patient Survey Results
Patient involvement is now high priority in the NHS. NHS England is committed to working and engaging with patients, carers and the public in a wide range of ways. Ensuring that people’s views are heard at all levels and across all parts of the healthcare system is essential for creating and delivering better health and care services.
What is the purpose of the PPG?
Patient participation is about patients and practices working together. It aims to bring about positive change to the benefit of all patients and practice staff.
What Does the PPG Do?
The PPG is made up of patients, doctors and other practice staff who communicate at regular intervals to consider ways of making a positive contribution to the services and facilities offered by the practice to patients. We offer our opinion, advice and assistance on how the practice can provide the best possible service to patients. We work both collectively and individually. We work together in partnership with the practice to ascertain the views of patients and represent those views, obtaining patient feedback, and help improve services provided by the practice. An example of our current work is the patient survey
The PPG is not:
- a Practice Management Committee; we do not interfere with the Practice’s management decisions or its day-to-day running; we do not presume a policing or overview function.
- a forum for complaints. The surgery already operates a complaints procedure and a copy of this can be obtained from the reception.
- a vehicle for individuals to voice personal interests, resolve personal issues or to get additional personal medical service.
Membership of the PPG:
It is important that the membership of the PPG is representative of the practice population The Green Street Green Medical Centre has a diverse patient population with patients of different ages and a wide variety of different needs. To be truly representative we would welcome more volunteers (as detailed in the PPG posters in reception), particularly from under-represented groups (for example, patients under the age of 40 and young mothers). Anyone wishing to assist should speak to a member of the Practice staff or e-mail the Lead or Assistant Co-ordinator of the PPG for more details.