Changes to process for making appointments at Reception
Please be aware that from Monday 3rd June 2019 onwards we will not be booking appointments at the desk between 2-2.30pm.
We have very few urgent appointments available in the afternoon as we try to deal with all urgent matters in the morning. It is therefore important that we offer these afternoon appointments in a fair and prompt manner to patients. We have been reviewing the appointment booking process and feel that having all receptionists available to answer the phone during that time window provides this.
If you feel you have an urgent medical problem that requires a face to face appointment with a doctor that day please phone at 8am to book an appointment as there are more appointments available to be booked in the morning.
Routine appointments continue to be pre-bookable on the phone, online and at the desk.
We are also able to book evening and weekend appointments at the local hubs where GPs are able to access your medical records and deal with both urgent and routine matters including organising tests and making referrals. Self-referral services are available such as counselling and physiotherapy without needing to see a doctor.
As an alternative to a face to face consultation you may just want to speak to a Doctor for advice about a problem or may feel that you don't need to be seen face to face. This may also help if, perhaps you cannot get time off work (although please note we also offer appointments on Thursday from 7 am and Saturday mornings). We offer booked telephone consultations via Reception. The Doctor will phone you back at or around the agreed time on any number you provide. Please note that Telephone consultations are not suitable for problems where we may need to examine you. For example, skin rashes, chest or abdominal pain. If in doubt ask the Receptionist if a telephone appointment might suffice.
If you are over 65 years of age or if under 65 and you suffer with certain chronic conditions such as Diabetes, Asthma, COPD or a cancerous condition you are likely to be eligible for a flu vaccination. Please enquire via Reception