You can make an appointment by telephoning the medical centre, in person at reception or on-line via the link at the top of this page.
In order to use the online system you will need to register and set up an online account. If you have problems accessing the links above please contact Anita Cole, Office Manager on 01689 850012. For all other queries click here.
If you feel that your problem is of an urgent nature and that it needs to be resolved on a same day basis, please ring between 8 and 9 AM when morning appointments will normally be available.
The availability of same day appointments is much greater in the morning than in the afternoon. Please therefore try not to telephone at 14:00 for a routine afternoon appointment as very few will be available. We are holding back these appointments for those patients who become ill during the day, those who cannot attend earlier because of work or perhaps children who arrive home from school and are unwell. However you can still book an early morning, afternoon or evening appointment for a routine problem in advance - including our new Thursday morning 'early bird' commuter surgery which runs from 07:00 until 09:00.
You will find it much easier to obtain a same day appointment by telephoning in the morning than in the afternoon. There is no need to turn up at the surgery in person either in the morning or at 14:00 (unless you particularly want to) because this will not result in you being given any preference over patients who telephone.
Wherever possible please try not to attend an A&E department or urgent care centre. Always try the medical centre first.
We always endeavour to see urgent problems the same day. If you are not sure if your problem is urgent, the receptionist may be able to help or you may wish to speak to the duty doctor.
As an alternative to a face to face consultation you may just want to speak to a Doctor for advice about a problem or may feel that you don't need to be seen face to face. This may also help if, perhaps you cannot get time off work (although please note we also offer appointments on Tuesday from 7 am and Saturday mornings). We also offer booked telephone consultations via Reception. The Doctor will phone you back at or around the agreed time on any number you provide. Please note that Telephone consultations are not suitable for problems where we may need to examine you. For example, skin rashes, chest or abdominal pain. If in doubt ask the Receptionist if a telephone appointment might suffice.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. If you are registered for on-line services you can cancel an appointment on-line.